Registration FAQ

Here you can find answers to the most frequently asked questions about registration. If you cannot find what you are looking for, or if you have any other concerns about registering for the 39th Annual EAU Congress please contact the EAU Registrations Department.

How can I register for the 39th Annual EAU Congress?
Only online registrations will be accepted for the 39th Annual EAU Congress. Register with a personal MyEAU account at registrations.uroweb.org/EAU24. If you don’t have an account you can create one for free. No need to be an EAU member!

Why do I need to sign up (create a MyEAU account)?
You need to sign up using your own private or business address details and your own email address in order to receive your registration confirmation and invoice. Once you have done this, you can start the online registration process. If you sign up using other details than yours, we are not able to process your registration.

I am an EAU Member. While making an online registration, I was notified that my membership fees are due. What should I do?
To qualify for the discounted EAU member registration fee you need to have paid your membership fees up to and including 2024. Please contact the Membership Department of the EAU before proceeding with your congress registration.

I would like to register a group of delegates, what information do I provide?
We require the following details for each participant:

  1. First name and last name
  2. Home or business address
  3. E-mail address

IMPORTANT: If the information provided is incomplete, redundant or incorrectly filled, your registration will not be processed.

Are there any reduced fees? 
Yes. We offer reductions to all EAU members. If you wish to know more or apply for an EAU membership, please visit the official EAU website.

In addition to the Membership discount, we also offer reduced fees for participants that have a specific profession. For registrations we use the following categories:

  • Regular / Standard; this applies to all persons to whom the other categories don’t apply
  • Medical student: A person following a full time study at a medical school, leading to qualification as a doctor of medicine, without currently holding a license to perform medicine
  • Resident: A physician in training, who has finished medical school and is receiving training in a specialized area, providing direct patient care under the supervision of a licensed physician. The person is holding a license to perform medicine (in some cases a fellowship is also allowed)
  • Nurse: A licensed health-care professional who practices independently or is supervised and who is skilled in promoting and maintaining health care for patients
  • Full-time researcher: A research scientist who is conducting academic research as a main job, at a doctoral level. This research is not temporarily (to obtain a higher education)
  • Patient advocate: A trained professional who mediates between healthcare representatives, patients, and family members, and who is a member of an official patient organisation

Financial support
The EAU can offer you support with your registration fees for this event, based on the World Bank Classification of the country you work in. If your country is classified as a B-country (Upper-Middle Income Economy), you will receive 20% support. If your country is classified as a C-country (Lower-Middle Income Economy) you will receive 40% support. If your country is classified as a D-country (Low Income Economy) you will receive 60% support. You need to be an EAU member (with an up-to-date membership) and your registration cannot otherwise be sponsored by a pharmaceutical company. To apply for financial support on your registration, please contact the EAU Registrations Department.

Are lunches, coffee breaks and/or dinners included in the registration fee?
No, the registration fee does not include lunches, coffee breaks or dinners.

How can I register for an ESU course if my online registration is already completed?
As soon as the ESU courses are online available you can add courses to your completed registration. Please log-in and click on the ‘book extras button in order to register for the ESU course. You can make the payment online by credit card. Please note that this option is only available for those with an individual registration. Those who are registered by a third party can send an e-mail to the EAU Registrations Department. In your e-mail, please include your contact details and which course you want to register for. The ESU course (if still available) will be included in your registration by the registration staff and a new invoice will be sent to you by e-mail.

Can I add more delegates after the registration has already been finalised?
Yes. If you want to add more delegates to a finalised registration, please click here to send us an e-mail.

Can I make a name change to my registration?
Yes, only for group registrations. If you want to change a name in a finalised registration, please send an email to the EAU Registrations Department. For more information about cancellation fees and conditions, click here.

How can I register an accompanying person?
Due to changes in the pharmaceutical industry code of conduct, we are no longer able to provide access to our congresses for accompanying persons. The congresses are only accessible to certified healthcare professionals, associated press, industry representatives and other stakeholders in the science, management and prevention of urology.

What are the opening hours of the registration desk?
Thursday, 4 April:  08.00-20.00
Friday, 5 April:        07.00-19.00
Saturday, 6 April:   06.30-19.00
Sunday, 7 April:      07.30-19.00
Monday, 8 April:     07.30-16.15

Does an exhibitor badge give me access to the industry sessions?
Yes. An exhibitor can go to all industry sessions during the Annual EAU Congress.

What if I lose or forget my badge onsite?
The congress badge is the only official proof of registration. Delegates are not granted access to the congress without a valid badge. If the badge is lost, a new one can be printed at the Support Desk at a fee of €100. If the badge is forgotten, the EAU will reprint the badge upon receipt of a credit card guarantee. When the original badge is returned to the Support Desk within 1 day, the €100 fee will be waived and the credit card will not be charged.

I’m asked to send my login details, should I do this?
The EAU will never ask for your login details, as these are private. Never give out your login details to any third-parties. Also not in case of a (sponsored) group-registration. Travel agencies need to login with their own MyEAU account, after which they can register you without having to use your private login details. If you are unsure if you can trust the company that is contacting you, please have a look on our Fraud page.

How can I contact the registration department after registration is closed?
After online registration closes (on 3 April) you can e-mail your request for registration or change. We will try our utmost to register you in advance, but cannot guarantee pre-registration at this point.

What are the terms & conditions?
Please download here the terms & conditions for the 39th Annual EAU Congress